Guest Services Manager Job Description Samples

Guest Services Manager Job Description Sample 1:

Job Setting: Cruise Line

We are currently seeking Guest Services Manager to join our team. Potential candidates must have at least two years in a successful progressive, related leadership position in a four or five star resort, hotel or cruise line.

Responsibilities include (but are not limited to):

· Continually develop original and fresh techniques to enhance the guest service onboard

· Use guest feedback and ratings to establish a positive culture throughout the guest services team

· Enforce organizational policies and procedures of monetary items regarding the Front Desk

· Develop and promote success of the management and supervisory teams onboard

· Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard

· Perform related duties as required

Job Requirements:

Minimum Requirements:

* Completion of high school, basic or vocational education equivalency preferred

* Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry

* Proven ability to achieve operational results in an international environment

* Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity

* Competency with Microsoft Office and Lotus Notes

* Oral and written fluency in English at an advanced level

* Must be physically able to participate in emergency life saving drills and required training

* Strong communication skills in additional languages are desired

* All international applicants must have the ability to obtain a C1/D visa