Technical Support Analyst Job Description Samples

Technical Support Analyst Job Description 1:

Job Description
- Provide first application level phone/email support to customers
- Analyze problems, answer questions and provide training about the software
- Make basic customizations based on customer needs
- Identify, test, and identify workarounds for bugs
- Provide regular updates to customers on open support issues
- Research issues dealing with 3rd party technology
- Assist in editing of training materials and manuals

Requirements
- Good customer support and communication skills
- Ability to learn quickly
- Ability to work independently and efficiently complete tasks
- Self motivated, detail-oriented and organized
- Basic programming or HTML/CSS/JavaScript experience
- Proficient with Web browsers, FTP, and email

Nice to haves:
- Experience managing Windows Servers
- Experience managing Web or Database servers
- Knowledge of Networking (DNS, DHCP, Active Directory)
- Website Management and Web Design skills
- Experience with CMS systems