Retail Technical Support Specialist Job Description Samples
Filed under IT Job Descriptions, Job Descriptions, Retail Job Descriptions
Retail Technical Support Specialist Job Description Sample 1:
Job Setting: Head Office – Retail Company
Working out of their head office office, the successful candidate will be well organized, service oriented, and have the ability to remain calm and collected while assisting people over the phone. Solid customer service experience is required and general IT knowledge is a definite asset.
This entry level temporary position has potential to become permanent for the right individual.
Responsibilities::
- Provide exceptional IT service to a large number of retail stores
- Speak in a simple, calm and basic manner to end users
- Telephone system support with external service providers
- Responding to e mails in an organized and timely fashion
- Escalating issues as required
Experience and Qualifications:
- 2 + years in customer service or customer support
- Previous helpdesk experience
- Excellent interpersonal, oral and written communication skills
- People person with a dynamic personality
- Understanding of how to troubleshoot general computer issues
- Ability to work well in a team and stay organized individually
