IT Support Specialist Job Description Samples

IT Support Specialist Job Description Sample 1:

Job Setting: IT Outsourcing Company (Centralized IT Support)

Job Responsibilities:

- Deliver personalized IT infrastructure support for Software Company’s customer base from a centralized facility using remote capabilities and leading edge automation tools.
- Identify, troubleshoot, research, support and resolve customer IT issues.
- Escalate issues to appropriate technical personnel when necessary.
- Provide full support for Microsoft products and the network environment.
- Provide best effort support for all applications.
- Work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors.
- Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Technical Skills Required:

- Minimum of three years of technical support experience and superior customer service and communication skills.
- Bachelor’s Degree or IT related diploma.
- A+, MCP or working equivalent.
-MCDST & MCSE designation or the willingness to obtain.
- Strong knowledge of Microsoft Office, Outlook, Windows 2000/XP desktop operating systems, Windows 2000/03 server platforms, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
- Experience supporting laptops, PDAs and wireless devices.
- Familiar with remote access tools and Remedy or other call tracking software.

Personal Skills Required:

- Must have excellent customer service skills in always putting the customer first.
Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
- Excellent written and verbal communication skills.
Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
- Strong attention to detail and deadline orientated.
- Strong teamwork and interpersonal skills.
- Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.