Dispatcher Job Description Samples

Dispatcher Job Description Sample 1:

Job Setting: Service Dispatcher

Operate computer-aided communications and dispatching equipment, Process and transmit information and instructions, Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment, Act as liaison between customers and drivers, Dispatch personnel according to schedules and work orders, Maintain operator work records, Follow-up on issues with work orders, Record mileage, fuel use, repairs and other expenses

Job Qualifications:

Education: Completion of high school

Credentials (certificates, licences, memberships, courses, etc.): Not applicable

Experience: No experience

Languages: Speak English, Read English, Write English

Business Equipment and Computer Applications: Windows, General office equipment, Electronic Mail, Electronic scheduler, Word processing software, Spreadsheet software, Database software, Dispatch management service software

Work Setting: Repair and maintenance services

Dispatcher Specific Skills: Operate computer-aided communications and dispatching equipment, Process and transmit information and instructions, Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment, Act as liaison between customers and drivers, Dispatch personnel according to schedules and work orders, Maintain operator work records, Follow-up on issues with work orders, Record mileage, fuel use, repairs and other expenses

Additional Skills: Maintain work records and logs, Ensure accuracy of completed time sheets, payroll and other summaries, Perform general office duties, Provide customer service, Price orders

Security and Safety: Criminal record check

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail

Work Site Environment: Non-smoking

Ability to Supervise: 20 people or less

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning

Dispatcher Job Description Sample 2:

Job Setting: Service Dispatcher for HVAC Company

Dispatcher who will be responsible for receiving service requests and facilitating activities such as directing technicians, field crew support, control of drivers and warehousemen to ensure a high level of customer service.

Responsibilities

- Receive requests for service from customers and record all details in an accurate manner
- Direct and control the activities of the technical staff on a day to day basis
- Provide assistance and support to the men in the field
- Oversee activities of Assistant Dispatchers
- Follow up outstanding jobs on a weekly basis and make notes on the cards of the status
- Maintain a record of mechanic’s activities
- Maintain a schedule of the after hours “on call” rotation
- Organize the driver’s daily activities, based on the needs and requests received. Adjust as required.
- Keep the warehouse clean and organized, using the driver’s available time to complete this task
- Ensure scheduled maintenance to mechanical equipment is completed on time
- Co-ordinate necessary or beneficial improvements to the building and surrounding parking area

Qualifications

Experience in the HVAC or other mechanical or building systems related field
Strong multi tasking ability
Excellent customer service and general communication skills
Ability to manage admin support
Ability to work well under pressure
Very organized, good at managing paper flow and all related administrative requirements of the position