Concierge Job Description Samples
Concierge Job Description Sample 1:
Job Setting: Hotel
Position Summary:
Responsible for Coordination of guest requests with designated vendors according to departmental standards:
- Room accommodations
- Airline reservations, changes, cancellations
- Transportation; bus, train, limousines, airport transfers, car rentals.
- Car repair and servicing
- Charter flights/rentals
- Babysitting services
- Banking/financial services
- Business center services/fax or telex services/mailing and delivery services
- Interpretation services
- Notary services
- Restaurant reservations, nightclub and entertainment activities
- Dry cleaning, laundry, alterations, repairs, shoe shines
- Film processing, flowers, beauty salons, shopping, formal wear rentals
- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
- Movie/theater/attraction tickets, sightseeing tours, stamps
- Purchase/Distribution/Selling of attraction tickets
- Pharmacies, Doctors, Dentists, Optometrists, Emergency Care
- Pet walking/care/boarding.
Concierge Job Description Sample 2:
Job Description
Assist with guest needs and requests to ensure positive guest experience.
•Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, child care, transportation, cultural activities, shopping and other services.
•Provide directions to hotel facilities or events.
•Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
•Maintain current information and materials regarding hotel, services, and attractions.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job duties as assigned.
Experience, Skills and Knowledge
•High school diploma or equivalent required, college degree preferred.
•One year experience in a public contact position.
•Hotel experience preferred.
•Ability to establish and maintain effective working relationships with guests and associates.
•Must have the ability to communicate in English.
Concierge Job Description Video:
