Job Setting: Cruise Line

We are currently seeking Guest Services Manager to join our team. Potential candidates must have at least two years in a successful progressive, related leadership position in a four or five star resort, hotel or cruise line.

Responsibilities include (but are not limited to):

· Continually develop original and fresh techniques to enhance the guest service onboard

· Use guest feedback and ratings to establish a positive culture throughout the guest services team

· Enforce organizational policies and procedures of monetary items regarding the Front Desk

· Develop and promote success of the management and supervisory teams onboard

· Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard

· Perform related duties as required

Job Requirements:

Minimum Requirements:

* Completion of high school, basic or vocational education equivalency preferred

* Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry

* Proven ability to achieve operational results in an international environment

* Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity

* Competency with Microsoft Office and Lotus Notes

* Oral and written fluency in English at an advanced level

* Must be physically able to participate in emergency life saving drills and required training

* Strong communication skills in additional languages are desired

* All international applicants must have the ability to obtain a C1/D visa

The Cruise staff hosts and participates in shipboard recreational, entertainment and social programs geared towards adults and families.

In addition to other requirements, potential candidates should have minimum two years master of ceremonies or professional entertainment (theatre, music, dance, comedy, etc.) experience with resorts, cruise lines, entertainment or recreational industries.

Responsibilities include (but are not limited to):

* Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities.

* Socializes with guests in public areas at all times in accordance with Cruise Company Standards. Visits guest lounges at specified times to converse with as many guests as possible in the time allotted.

* Attends Captain’s Cocktail Party and Welcome Back Party to provide introductions, collect invitations, socialize and coordinate the flow of the reception line.

* Participates in shows and events presented by the Cruise Director’s Division by taking part in skits, and/ or simple dance routines. Instructs, organizes or facilitates various activities and/or tournaments.

Job Requirements:

Minimum Requirements:

* Two years master of ceremonies or professional entertainment (theatre, music, dance, comedy, etc.) experience with resorts, cruise lines, entertainment or recreational industries required.

* Ability to capture and manage the attention of a large group of people with microphone effective and courteous microphone techniques. Experience on a microphone required.

* Ability to provide basic instruction to a large group of people.

* Completion of high school or basic education equivalency required.

* Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages.

* Ability to speak English clearly, distinctly and cordially with guests.

* All international applicants must have the ability to obtain C1/D1 visa (and other relevant visas) when applicable

* Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.

Job Setting: Hotel

Position Summary:
Responsible for Coordination of guest requests with designated vendors according to departmental standards:

- Room accommodations
- Airline reservations, changes, cancellations
- Transportation; bus, train, limousines, airport transfers, car rentals.
- Car repair and servicing
- Charter flights/rentals
- Babysitting services
- Banking/financial services
- Business center services/fax or telex services/mailing and delivery services
- Interpretation services
- Notary services
- Restaurant reservations, nightclub and entertainment activities
- Dry cleaning, laundry, alterations, repairs, shoe shines
- Film processing, flowers, beauty salons, shopping, formal wear rentals
- Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities
- Movie/theater/attraction tickets, sightseeing tours, stamps
- Purchase/Distribution/Selling of attraction tickets
- Pharmacies, Doctors, Dentists, Optometrists, Emergency Care
- Pet walking/care/boarding.

Concierge Job Description Sample 2:

Job Description
Assist with guest needs and requests to ensure positive guest experience.

•Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, child care, transportation, cultural activities, shopping and other services.
•Provide directions to hotel facilities or events.
•Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
•Maintain current information and materials regarding hotel, services, and attractions.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job duties as assigned.

Experience, Skills and Knowledge
•High school diploma or equivalent required, college degree preferred.
•One year experience in a public contact position.
•Hotel experience preferred.
•Ability to establish and maintain effective working relationships with guests and associates.
•Must have the ability to communicate in English.

Concierge Job Description Video:

Job Setting: Hotel

The Hotel Desk Clerk, sometimes referred to as the front desk agent, is responsible for providing quality guest services that include registration and check-out, phone operations, mail and message service. The Hotel Desk Clerk must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

DUTIES AND RESPONSIBILITIES:

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Issue guest safety deposit boxes.

Submit all lost & found articles accompanied by a completed lost & found report.

Knowledgeable of immediate area, services, attractions, and events.

Assist with Concierge services in the absence of the Concierge.

Knowledgeable of fire and emergency procedures.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Performs all other duties as directed by immediate supervisor.

Other Department related duties as become necessary.

Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

Hotel Desk Clerk Job Description Video:

Job Setting: Retail travel agency

Education: Completion of high school, Some college/CEGEP/vocational or technical training

Credentials (certificates, licences, memberships, courses, etc.): Not required

Experience: Will train

Travel Bookings: Cruise travel

Business Equipment and Computer Applications: MS Word, Travel software packages

Specific Skills: Sell travel products and travel insurance, Calculate costs, process refunds and attend to other financial transactions, Process and document bookings using computer systems, Attend to cancellations and schedule changes, Develop contact lists

Additional Skills: Manage difficult situations with customers

Travel Agent Job Description Video:

Job Setting: Hotel – Kitchen and Banquet Services

JOB DESCRIPTION:
• Wash dishes, pots, pans etc. in Hotel and Trade Centre kitchens.
• Clean kitchen and related equipment in Hotel and Trade Centre kitchens.
• Re-stock buffets in Hotel dining room when required.
• Assist with bussing of trays from the dining room.
• Serve as Cove Attendant when scheduled. Replenish food and necessary cafeteria items when necessary.
• Run food orders to the Brigantine when required.
• Follow daily checklist.

JOB REQUIREMENTS:
• Must be reliable and flexible with scheduled hours of work.
• Must demonstrate attention to detail and commit to taking pride in your work.
• Self-motivated and able to work productively with minimal supervision.
• Must be friendly, outgoing and demonstrate positive behaviours.
• Must be approachable and a team player.
• Will be well groomed.

EDUCATIONAL REQUIREMENTS:
• Minimum educational level – Grade 12 (or equivalency) is an asset.
• WHMIS training as asset.

PHYSICAL JOB REQUIREMENTS:
• This position is very physical and required lifting, bending, carrying possibly heavy loads, walking and twisting.
• Standing for long periods of time.
• Able to work in a fast paced, warm environment.
• Will have a great deal of energy and enthusiasm.

WORK SCHEDULE: Shifts will vary. Must be available to work days, evenings, holidays, weekends and at times long hours.

Job Setting: Hotel (National Chain)

Ensure that all night work is completed in a timely and accurate manner. Assist with management of some Front Office operations to ensure profitability, control costs and quality standards to insure total guest satisfaction.
Provide guidance and leadership to the night shift. Ensure consistent quality of customer service is provided to all guests in accordance with our hotel standards and policy.
Manages, administers, and supervises all guest service areas, in order to maintain the highest level of courteous, professional and efficient service across the hotel.

ESSENTIAL FUNCTIONS:

Manage night operations throughout the hotel. Apply reinforce new procedures and service standards. Examine and verify charges and posting of Guest Service Agents. Balance City Ledger. Balance room revenue. Prepare daily transaction summary. Clear Front Office system and set for start of day. Ensure all banquets checks are posted, balance all charges to register tapes, and review food and beverage summary.
Communicate with Front Office Manager/Director regarding problems with cashiering functions of Guest Service Agents.
Review security cameras daily for safety and security of guest, staff and hotel.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Perform any other duties as required by a Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

Must have the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

EXPEREINCE and SKILLS:
• Must possess the ability to post and balance large amounts of charges efficiently and accurately.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work..
• Knowledge of OnQ.
• Good knowledge of MS Office products.

EDUCATIONAL REQUIREMENTS:
• Grade 12 Diploma or equivalent.
• Post secondary education an asset.
• Competent in Micro Soft Office Applications (Word and Excel).

The vacation travel consultant must have travel agency experience and/or travel school training and experience in a related field. Strong ability to handle multi tasks and good sales skills is also required.

Job Description:

• Deal directly with the clients in arranging their travel requests
• Research the clients travel requests and report back to the client in a timely and clear manner by phone, fax, or email
• Arrange flights, hotel and/or car reservations
• Issue electronic or paper tickets and send same to customers
• Process ticket exchanges and refunds as necessary
• Process service fees
• Issue invoices and itineraries and process
• Correctly enter the necessary accounting lines and remarks on passenger files
• Answer phone calls in a quick clear and courteous manner
• Keep workstation area tidy
• Assist in keeping the office tidy
• Assist coworkers with their daily duties when required
• Open and close the office as required
• Organize holiday brochures and supplier information
• Meet and greet walk-in clients
• Process package holiday tickets and vouchers and send to clients
• Deal directly with the travel suppliers in order to resolve any client complaints
• Adhere to the policies laid out within the “WD World Travel Policies and Procedures Manual”
• Deal with co-workers in a courteous and respectful manner
• Arrive on time for the start of shift and stay until the completion of same shift

Responsibilities:
• Report to Manager Vacation Travel
• Work with clients in arranging their holiday requests
• Provide assistance to the clients of other agents when necessary
• Correctly process invoices from online bookings
• Email or fax itineraries to clients
• Provide assistance to the corporate agents as necessary
• Attend travel trade shows and supplier informational sessions

Requirements:
• Second language, such as French, German, Mandarin
• 2-4 years in a vacation travel environment
• Outlook/Internet Experience
• Computer literate
• Strong grasp of English language
• High school diploma
• College or university diploma or degree
• Travel related programs or educational courses
• Ability to work independently
• Attentive to detail
• Multitasking within a busy environment
• Able to work weekends

Full time or part time drivers required. Candidates must meet the following qualifications: -Current CDL with Passenger and Airbrake endorsement -Clean driving record and copy of MVR issued in last 30 days -Exceptional customer service skills -Able to follow specific directions and drive safely in winter weather conditions. -25 Years of age Experienced Tour Drivers, Transit and School Bus Drivers are encouraged to apply!