Job Setting: Head Office – Retail Company

Working out of their head office office, the successful candidate will be well organized, service oriented, and have the ability to remain calm and collected while assisting people over the phone. Solid customer service experience is required and general IT knowledge is a definite asset.

This entry level temporary position has potential to become permanent for the right individual.

Responsibilities::

- Provide exceptional IT service to a large number of retail stores
- Speak in a simple, calm and basic manner to end users
- Telephone system support with external service providers
- Responding to e mails in an organized and timely fashion
- Escalating issues as required

Experience and Qualifications:

- 2 + years in customer service or customer support
- Previous helpdesk experience
- Excellent interpersonal, oral and written communication skills
- People person with a dynamic personality
- Understanding of how to troubleshoot general computer issues
- Ability to work well in a team and stay organized individually

Job Setting: Software Company

The Successful candidate will join a highly talented team of software engineers using leading edge Web 2.0 technologies. You will make a significant contribution to the design and development of the industry leading social media monitoring, engagement, analytics and reporting system. The successful candidate will participate in implementations, upgrades, and the day-to-day operations of our MySQL Server environments including Development, QA, UAT and Production systems. They will have new problems to solve every day, requiring new ways of thinking about data. Ongoing duties include the following:

Responsibilities:

- Provide operational support of all database environments;
- Install, configure and deploy databases;
- Design custom data reports;
- Write data-maintenance scripts in shell, SQL, or other high-level languages;
- Interpret database support requests for the direct manipulation of production data;
- Upgrade, apply security patches and hot fixes as required;
- Manage database security, roles and user role assignments;
- Perform capacity planning, performance tuning, monitoring, troubleshooting and optimization of the databases; and associated systems;
- Collaborate with related IT teams to test and implement applications;
- Assist in designing and maintaining backup and recovery strategies;
- Develop and maintain documentation such as operational and installation procedures;
- Participate in change control activities;
Work with development teams to optimize database usage.

Job Requirements:

- Experience operating any major database system (such as MySQL, Oracle, MS-SQL) in an enterprise environment;
- Expertise coding in SQL, Python, Perl, shell, or other high-level languages;
- Knowledge of database tuning, capacity management, and resource forecasting;
- Experience with Linux or Unix;
- Experience working with “big data” (many Terabytes) is an asset;
- General database system knowledge, database theory, disaster recovery, database security, database design, capacity planning, performance analysis, change management; and
- A proven ability to find unusual solutions to unusual problems.

Attributes:

- Inquisitive and analytical personality;
- Self-motivated, get-it-done attitude;
- Thrives in a fast-paced, nimble work environment;
- Strong initiative and positive attitude;
- Professional, organized and responsible;
- Tenacity, drive and the desire to succeed in a fast-moving environment;
- Resourceful and creative troubleshooting skills;
- The ability to remain cool under pressure;
- Excellent time management skills.

Job Setting: IT Outsourcing Company (Centralized IT Support)

Job Responsibilities:

- Deliver personalized IT infrastructure support for Software Company’s customer base from a centralized facility using remote capabilities and leading edge automation tools.
- Identify, troubleshoot, research, support and resolve customer IT issues.
- Escalate issues to appropriate technical personnel when necessary.
- Provide full support for Microsoft products and the network environment.
- Provide best effort support for all applications.
- Work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors.
- Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Technical Skills Required:

- Minimum of three years of technical support experience and superior customer service and communication skills.
- Bachelor’s Degree or IT related diploma.
- A+, MCP or working equivalent.
-MCDST & MCSE designation or the willingness to obtain.
- Strong knowledge of Microsoft Office, Outlook, Windows 2000/XP desktop operating systems, Windows 2000/03 server platforms, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
- Experience supporting laptops, PDAs and wireless devices.
- Familiar with remote access tools and Remedy or other call tracking software.

Personal Skills Required:

- Must have excellent customer service skills in always putting the customer first.
Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
- Excellent written and verbal communication skills.
Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
- Strong attention to detail and deadline orientated.
- Strong teamwork and interpersonal skills.
- Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.

Job Setting: College IT Department

Senior Web Interface Developer to join our Web Services Team. You’ll work collaboratively with Creative, Technology and Strategy teams to develop and implement designs technically according to creative and brand direction, across a variety of platforms and frameworks.

The Web Interface Developer is responsible for supporting the College Website, Staff Intranet, and eMarketing Campaigns (including coding email campaigns). Responsibilities include ensuring that all college based websites and applications have consistent navigation and styles, as well as an adherence to current standards—Usability, UX, Web, Accessibility, Marketing and Brand.

Education and Experience:
• Post-secondary diploma or degree in a technical field such as Computer Science, Information Technology/Management, or related equivalencies
• A minimum of 5 years occupational experience working as a Web Interface Developer with a demonstrated portfolio of presentation layer work
• At least 5 years experience hand-coding XHTML, JavaScript and CSS (2)
• At least 5 years working knowledge of frameworks used to develop dynamic web pages (ASP, ASP.Net, JSP, .Net)
• Expertise developing and testing across multiple browsers, platforms, email clients, etc.
• Experience coding to browser and industry standards (W3C Markup and CSS Validation)
• Experience with content management systems (CMS) and version control systems

Skills:
• Ability to thrive in a fast paced, deadline driven work environment
• Ability to work effectively independently and in a team environment, and manage multiple tasks across multiple projects
• Strong understanding of how a web team operates and what is expected of the various roles and interdependencies between the roles
• Strong quality management skills, attention to detail and technical coordination
• Understanding of good design principles and ability to adhere to complex design specifications during implementation
• Advanced content formatting and integration
• Demonstrated ability to accurately estimate and scope development work
• Experience working with Marketing websites
• Experience leading site executive production and post mortem reviews
• Experience facilitating development and end-user training sessions an asset
• Strong understanding of UX and the roles within the web production process

Job Setting: IT Department

The programmer is accountable for the construction, testing, implementation and documentation of efficient computer programs that satisfy the business requirements. This position is responsible for completing enhancements and supporting various business applications. The incumbent must plan, co-ordinate, prioritize their day to day activities so that time estimates and deadlines are met. When conflicting priorities or unforeseen problems arise that impact the schedule, the programmer consults with the senior staff to resolve conflicts.

Education & Experience:

Qualifications for this position include a University degree or college diploma in computer science or related discipline; three (3) years’ programming experience; the ability to work in a team environment is important; the person must have well developed communication, organization, analytical, interpersonal, and self-management skills; the person must be adaptable, understand change management and be customer focused; an equivalent combination of education and experience may be considered.

Job Setting: Department – Provincial Government

Computer Support Technician who will provide front-line support services for the Department’s desktop environment. Duties will include: installing and configuring PC hardware and software; evaluating and integrating new products; resolving computing issues; installing and troubleshooting peripheral devices; maintaining the department’s website

Experience and Education:

- Experience in managing and troubleshooting aspects of local and wide area networks, common software applications and helpdesk procedures.
- Experience with relational database creation and management.
- Experience in website development and maintenance.
- An ability to work independently and as part of a team.
- Good organizational and communication skills.
- Effective time management skills and multi-tasking capabilities.
- General qualifications would normally include graduation from a recognized post secondary education program with a specialization in computer studies and 2 years experience or a combination of post secondary education and appropriate work experience.

Job Setting: National IT Company

Responsibilities:
• Lead a small testing team (2-3 members)
• Work closely with business stakeholders to estimate and plan testing schedules, workload and resource capacity required for testing projects
• Develop software testing project deliverables, including overall Test Strategy, detailed Test Plan/Approach, and Project Test Summary, including suggestions for process improvement where appropriate
• Work closely and communicate with the Testing Manager, BA’s/Project Managers, Software and Technical Architects, DBAs, and Developers on the detailed technical design and support of technical solutions to meet functional, performance, and quality objectives
• Apply risk based testing to testing projects, and report risk assessment back to client stakeholders
• Collect, filter, and transfer process and technical knowledge from the client to members of a remote team across multiple time zones
• Verify and validate the functional and non-functional requirements of a large-scale complex financial system that is comprised of numerous applications, technologies, and interfaces
• Perform preliminary business analysis of functional requirements to identify information, procedures and decision flows
• Develop Test Requirements and perform gap analysis between Technical Design Specifications and Business Requirements Documents to identify areas of risk
• Define, collect, analyze, and report on testing metrics
• Maintain and communicate a solid understanding of software testing best practices, methodologies and terminology
• Liaison with the client for approvals of testing deliverables
• Lead, train, mentor and coach Junior / Intermediate members of the Test Team

Education:
Bachelors Degree in Computer Science or Diploma in IT with equivalent IT Experience
  
Required technical skills:
• Experienced in HP Quality Center
• Proficient in working with Microsoft Office (Word, Excel, PowerPoint)
• Minimum 5 years in Quality Control
• Minimum 5 years Test Lead Experience
• Minimum 5 years working in Business/IT Sector

Desirable technical skills:
• HP Quick Test Professional (or equivalent test automation application/system)
• Microsoft Project
• .NET, Visual Basic, Java (J2EE), PERL, VBScript, JavaScript
• SQL
• XML, SOAP, WSDL
• Unix/Linux
• SOA

Soft Skills:
• Strong written and oral communication skills
• Critical eye for detail
• Positive attitude
• Very well organized
• Able to multitask effectively
• Have excellent time management, task planning and prioritization skills
• Able to adapt quickly to changing client requirements
• Able to work effectively with minimal supervision
• Enjoy working in a self-teaching, learning organization
• Ability to build strong relationships with clients and team members
• Experience or knowledge of Financial, Investment and Banking industries are considered an asset    

Job Setting: National Company – Senior Graphic Artist

Responsibilities:

Provide technical and artistic support to the Graphics team by fielding queries, troubleshooting problems, maintaining the department’s process manual, developing measurable tools, archiving all products to CD and proofing final files and ensuring printer specifications are followed.

Coordinate all work performed by Graphics team by providing direction, coaching and training as well as overseeing all planning, organizing and monitoring of workflow to ensure closing date schedules are adhered to.

Review and verify work performed by Graphics team by ensuring quality and quantity of work performed is in compliance with corporate standards as well as identify errors and recommending corrective actions and performing queries and reporting duties.

Edit complex ads and customer artwork by checking for existing art and acting as the liaison with the Sales department by providing expertise and council on issues relating to ad creating and graphic art to ensure corporate standards are adhered to.

Process urgent and special requests for ad creations as well as additional functions required by the department.

Qualifications and Education:

- College Diploma (preferably in a Graphics related discipline) is required.
- 2-5 years experience in a Graphics role required
- Advanced knowledge of Photoshop, Illustrator and InDesign
- Experience in pre-press and commercial printing processes and troubleshooting technical issues with printer are required.
- Exceptional customer service and interpersonal / leadership skills
- Excellent verbal and written communication skills.
- Strong time management and decision making abilities.
- Initiative and ability to deal with emergencies and work under pressure
- Strong organizational skills and the ability to multi-task
- High level of accuracy and attention to detail
- Ability to analyze problems and come up with an appropriate solution

Job Setting: Private Software Company

Job Description:

Write new code as well as enhance and maintain various business applications. Will gather requirement, provide architectural design and then code. Must have solid C# and ASP.NET skills. Excellent communiation skills with a solid technical foundation. Mostly web based applications that are hosted for external clients.

Skills & Programming Languages:

C#
.Net
ASP.NET
Deep tehncial savvy
Excellent communication skills
Will be groomed into a team lead role

Job Setting: Global Private IT Company – Business Processes

Duties and Responsibilities:
• Develop software in the context of a focused project, while ensuring alignment to current and developing architecture
• Understand and help refine un-stated requirements
• Conduct design and peer reviews
• Exercise leadership through technical and domain knowledge
• Routinely deal with and resolve difficult technical issues
• Aid in the development of architectural framework and design
• Take responsibility for the quality of deliverables
• Evaluate and introduce new tools and techniques to the development team
• Manage technical issues and the work of other developers
• Proactively identify areas for improvement, seek solutions and make recommendations
• Various other duties as required

Education:
University or Technical diploma plus recent certifications
  
Must have technical skills:
• OO Programming
• J2EE, JSP
• JUnit Testing
• Websphere
• Eclipse
• Agile Methodology
• GWT Web Took Kit
• Oracle RDBMS

Other nice to have technical skills:
• Rational Concert Methodology and tool set
• Rational Composer
• Rational Architect
• Rational Database Modeller

Soft Skills:
• Very strong written and oral communication skills
• Critical eye for detail
• Positive attitude
• Very well organized
• Able to multitask effectively
• Have excellent time management, task planning and prioritization skills
• Able to adapt quickly to changing client requirements
• Able to work effectively with minimal supervision
• Enjoy working in a self-teaching, learning organization
• Ability to build strong relationships with clients and team members